Userlike Review (2026): Now Lime Connect, Pricing and Verdict

Userlike, now Lime Connect: what it does, current pricing, AI add-ons, pros and cons, and who should use it in 2026.

Stefan Ciancio, Founder 8/7/2026 5 min read

Userlike is now sold as Lime Connect, a messaging platform that brings website chat, WhatsApp and other messaging apps into one inbox. It has a free plan with 1 seat and 200 conversations, and the Pro plan starts at 105 euros a month (87 euros billed annually) with a 3-seat minimum. AI is sold as add-ons: an AI Agent from 99 euros a month and AI Copilot from 19 euros per seat. It suits European teams that prioritize messaging channels.

What is Userlike (Lime Connect)?

Userlike is a German customer messaging product that has been rebranded as Lime Connect. It unifies website chat, WhatsApp, email and messenger apps in one inbox for support and sales teams, with strong GDPR positioning for European businesses.

How much does Userlike cost in 2026?

Plan	Price	Seats	Includes
Free	0 euros / month	1 seat	1 channel, 200 conversations
Pro	From 105 euros / month, 87 euros billed annually	Minimum 3 seats	Unlimited channels and conversations
Enterprise	On request	Minimum 5 seats	Full API access

AI and automation add-ons: AI Agent from 99 euros a month, AI Copilot from 19 euros per seat per month, Workflows from 50 euros a month for 1,000 runs. Annual billing saves 20%, and there is a 14-day trial of Pro. Prices checked against each vendor's published pricing page on September 26, 2026. Vendors change pricing, so confirm on their site before you buy.

What are Userlike's pros and cons?

Pros

Strong messaging channel coverage, including WhatsApp
Free plan to test with a single seat
European company with GDPR focus

Cons

Pro requires at least 3 seats
AI agent is a paid add-on on top of seats
Brand change to Lime Connect can confuse buyers comparing tools

How does Userlike compare with alternatives?

Tool	Entry price	AI pricing
Userlike / Lime Connect	Pro from 87 euros / month billed annually (3 seats)	AI Agent from 99 euros / month
Intercom	$29 per seat / month	Fin from $0.99 per outcome
Help Scout	$25 per user / month	AI Answers $0.75 per resolution
AI Support Crew	$49 / month flat	AI reps included

See LiveChat alternatives and Intercom alternatives for more options.

Is Userlike worth it?

For European teams centered on WhatsApp and messaging apps, yes. For small teams that mainly want AI to answer website questions, the seat minimum plus AI add-on makes it costlier than flat-priced tools. AI Support Crew is $49 a month (or $397 a year) with unlimited AI reps, unlimited websites, 10,000 conversations a month and up to 5 inbox teammates.

Frequently asked questions

Is Userlike still available?+

Yes. Userlike has been rebranded as Lime Connect, and userlike.com pricing now points to the Lime Connect pricing page.

How much does Userlike cost?+

There is a free plan with 1 seat and 200 conversations. Pro starts at 105 euros a month, or 87 euros billed annually, with a minimum of 3 seats. Enterprise pricing is on request with a minimum of 5 seats.

Does Userlike have AI?+

Yes, as add-ons. The Connect AI Agent starts at 99 euros a month and AI Copilot starts at 19 euros per seat per month.

Is Userlike GDPR compliant?+

Userlike is a German company that positions itself around GDPR compliance, which is a main reason European businesses choose it. Confirm data processing terms with the vendor for your use case.

What is a good alternative to Userlike?+

Intercom suits teams wanting a strong AI agent, Help Scout suits simple email and chat support, and AI Support Crew suits small teams wanting AI reps and an inbox for $49 a month flat.

Get AI Support Crew at the founder price

$67 one time through Oct 31, then $147.

Claim founder pricing